Please note that our customer care number is changing from 1300 347 972 to 1300 347 972 with effect from November 01, 2017

Call us: 1300 347 972
Fax: 6188 2199 916

Xoom Telecom Pty Ltd
ABN:78 600 395 659

The Xoom Telecom fair Usage Policy is to ensure all eligible Xoom Telecom Customers are able to obtain complete benefits from our Products & Services. For this reason we have put this Policy which applies to usage that is excessive or unreasonable of our Landline Products & Services in place for the following products:

Xoom Telecom Landline Product Names

BUSINESS PSTN: Xoom Telecom ADSL Product Names:

Any other Promotions or Plans being advertised which are subject to the Xoom Telecom Landline Fair Usage Policy. Xoom Telecom reserves the right to adjust the terms & excessive usage limits of this Policy from time to time as it may deem fit.

Unreasonable Usage: Xoom Telecom considers unreasonable usage as the use of any product or service offered by Xoom Telecom to be fraudulent, or if the service is used for unauthorised, criminal or unlawful activities, or adversely affects other Xoom Telecom Customers' use of Xoom Telecom Products & Services. Unreasonable Usage also refers to seeking out newer ways or devising methods that are not a part of your normal business activity or any of our services being connected or associated with a device which alters its normal use. Xoom Telecom also considers Unreasonable Usage to the use of Untimed & Unlimited Calls for non - personal, commercial purposes. Xoom Telecom considers Commercial Purposes to be: Calls made for a business operated at home, running a Telemarketing Business or Call Centre, SIM Boxing, reselling the services or other similar business activities.

Breach of this Policy: In connection to the Unreasonable or Excessive Usage of all affected products, Xoom Telecom may contact you in relation to your use, and if the Unreasonable or Excessive Use continues, may:

  • Suspend or Limit the Service (or a certain feature of it) for a reasonable timeframe;
  • Xoom Telecom may start charging you at standard rates of a similar service for your usage and may then ask you to reduce your usage;
  • Xoom Telecom may also deny access to our discounted or special capped plan rates;
  • Terminate the Agreement with the concerned person or company.